allen P10lern (samt den Exilanten auf Z10) – f ¨ ur alle Hilfsbereitschaft und die entspannte und freundschaftliche Zusammenarbeit (und die dazugehörigen Kaffeepausen) meiner Familie – f ¨ ur die uneingeschränkte Unterstützung in allen Lebenslagen

The adoption of self-service technology by customers is arguably the hallmark of a successful dot-com venture. The more customers go online to fulfill their service needs themselves, the more scalable and cost-effective the business model. However, in the business-to-business (B-to-B) environment in particular, embedded relationships between customers and providers (e.g., sales representatives)...

Unlike the experience in the broader quality management (QM) area, for ISO 9000, the relationships between management practices associated with the standard and performance is relatively under-researched. This has contributed to a general lack of clarity on how the standard works and how effective it is in generating the espoused benefits. In this paper, an attempt is made to fill this gap. Thr...

Customer clustering is used to understand customers’ preferences and behaviors by examining the differences and similarities between customers. Kohonen vector quantization clustering technology is used in this research and is compared with Kmeans clustering. The data set consists of customer records obtained from a mobile telecommunications service provider. The customers are clustered using va...

This study addresses the effect of customer relationship management (CRM) practices on online customers’ satisfaction with their experience in interacting with the company Web sites. Recognizing the importance of maintaining a healthy relationship with customers, companies are actively seeking ways to enhance the customer value of their offerings through relationship marketing. Since effective ...

Power system reliability and continuous electric power supply without downtimes or with a few as shorter as possible interruptions are basic for financial success in today's power market (EN50160). So, modern customer oriented relationships and efficient electricity service have to be included in nowadays power system management. Reliability and availability are concept very close to electric p...

In order to retain customers, hairdressers usually persuade customers to be their members by offering membership card. This paper studies how to set up their recommendation system in the hairdressers. According to the membership information and consumer behavior, the hairdresser provides personalized recommendation to different members and lets customers experience personalized choices. A recom...

For 25 years we have watched and nurtured the growth of B2C eCommerce with first time consumers, however consumer surveys are indicating that we are losing ground with previous customers who are vowing not to return. Consumers state that they perceive a lack of confidence and trust that the vendor will provide a safe and secure environment. In the early stages of development much research into ...

The geo-recommendation systems have the ability to carry out recommendations of places according to users interests. This feature is useful in commercial domains because it allows analyzing the study of potential markets locations. Nowadays, the business locations is considered a main factor to achieve the business success; so the profits can be increased if the business is more closer with res...

The EMA (Energy Management Adviser) aims to produce personalised energy saving advice for EDF’s customers. The advice takes the form of one or more ‘tips’, and personalisation is achieved using semantic technologies: customers are described using RDF, an OWL ontology provides a conceptual model of the relevant domain (housing, environment, and so on) and the different kinds of tips, and SPARQL ...