This study aims to examine the cross-cultural similarities and differences in the use of rapport management strategies (rapport enhancement, rapport maintenance, rapport neglect, and rapport challenge) in the complaints during service encounters based on Spencer Oatey’s (2008) model. To this end, 90 participants (30 Persian native speakers, 30 Iranian EFL (English as a foreign language) learner...

Self-management has been a point of discussion among number of researchers. The teacher can manage discipline in the class by employing self-management strategies. Furthermore, it can also help students in managing their behaviors for long periods of time. Organizations need people who are more willing to work and adhere to the requirements on their own. They must understand how they can make b...