Early developments in toddlers’ responses to adults’ distress have been extensively examined, but less work has been directed to young children’s responses to other children in distress. In the current study, we examined 12-, 18-, and 24-month-old children’s (N = 71) behavioral and affective responses to a crying infant (doll) present in the room with the child. A comparison condition included ...

introduction: differences in emotional control and social skills appear to partially reflect differences in longstanding intrapersonal qualities, such as temperament, but parenting characteristics also have emerged as indicators of how children develop emotional and social competence. methods: the study design was correlational. sample was 60 children in age preschool (30 boys and 30 girls) and...

The role of emotions in adult learning and achievement has received increasing attention in recent years. However, much of the emphasis has been on test anxiety, rather than the wider spectrum of negative emotions such as sadness, grief, boredom and anger. This paper reports findings of a qualitative study exploring the experience and functionality of negative emotions at university. Thirty-six...

This study proposes a service recovery model to describe how cumulative satisfaction, loyalty and word-ofmouth are affected by complaints. The model is based on the role of positive and negative emotions in satisfaction with service recovery processes, with trust acting as a mediator of the relationship between satisfaction with service recovery and cumulative satisfaction, and between positive...

a r t i c l e i n f o Decades of emotion research have demonstrated the unique influences of many specific emotions on consumer behaviors. These countless numbers of emotion effects can make it difficult to understand the role of emotions in consumer behavior. The current research introduces a parsimonious framework that can predict the effects of emotions on the consumer behavior of gift givin...

Empirical studies show that emotions mediate the impact of perceived service quality on customer satisfaction. In this paper, we explore how the mediating effect of emotions differs between web and telephone encounters. In addition, we explore if this mediating effect differs across three service industries that rely heavily on telephone and web customer care: telecommunications, energy and ban...

BACKGROUND Beliefs that it is unacceptable to experience or express negative emotions have been found to be associated with various clinical problems. It is unclear how such beliefs, which could be viewed as a form of unhelpful perfectionism about emotions, may contribute to symptomatology. AIMS This study investigated two hypotheses: a) greater endorsement of beliefs about the unacceptabilit...

4-8-year-old children's conceptions of the emotional consequences of moral transgressions were assessed in 2 experiments. In Experiment 1, most children expected victimizers to feel positive emotions and victims to feel negative emotions, but 8-year-olds who assessed victims first subsequently attributed less positive emotions to victimizers. Despite efforts to manipulate the salience of victim...

OBJECTIVES The study was conducted to simultaneously investigate the mediating effects of parental control and adolescents' self-control on the relationship between adolescents' negative emotions and emotional eating, and to determine pathways with the greatest effect among these variables. METHODS Negative emotions, emotional eating, parental control, and self-control were investigated in 59...