commercial banks and financial institutions are recognizing that they can no longer look at a customer from a specific product but must encompass the entire customer relationship to fully understand a client‘s profitability. from a strategic standpoint, customer relationship management (crm) mobilizes resources around customer relationships rather than product groups and fosters activities that...

This study explores the major factors contributing to organizational commitment among engineers in Malaysia. It identifies the effects of certain antecedents on organizational commitment and evaluates the impact of organizational commitment to organizational outcomes. From the literature review, a theoretical foundation for the study was compiled and two hypotheses were established. Firstly, po...

Most ICT projects failed due to various factors including organizational issues and leaders who did not sufficiently assess organizational readiness for change. Although various perspectives and criteria have been used by researchers to measure organizational readiness, reported evidence on its measurement in information systems (IS) adoption is still limited and unclear, which calls for clarif...

Purpose: Considering the importance of human resource planning for organizational citizenship behavior, the purpose of this study was identify, explain and prioritize human resource planning factors in order to occurrence organizational citizenship behavior by employees. Methodology: The present research was descriptive from type of qualitative-quantitative. The research population in the qual...

This article looks at the relationship between the Information Technology (IT) infrastructure and organizations agility requirements. The concept of IT infrastructure agility has captured the attention of researchers and practitioners. Although the importance of IT infrastructure agility has been established, the development of a valid, reliable instrument to measure this construct has not been...

one of the major challenges towards the programs of organizational improvement and change is resistance to change due to suspicion. for this reason, it is required that organizations identify the triggers of suspicion, trying to control and eliminate the resultant factors. this study was performed among hospital staffs including, sina, shariati and imam khomeini and the sample size was 260. bas...

A good fit between the person and the organization is essential in a better organizational performance. This is even more crucial in case of institutionalization of a software product line practice within an organization. Employees’ participation, organizational behavior and management contemplation play a vital role in successfully institutionalizing software product lines in a company. Organi...

the identification and application of the effective factors for improving the efficiency of organization’s operations are the most important aspects of each organization. developmental approaches in human resource management are a typical example of these factors which clearly indicate the importance of human resource as the organization’s main investment and a vital competitive factor. the pre...

There is a general recognition that numerous organizational factors will influence the success of an informatics intervention. This is supported by a body of evidence from multi-disciplinary and health-specific research. Organizational factors are highly interrelated and the exact nature and contribution of each to the success of an intervention is not clear. A health-specific understanding and...