More and more operators of IT resources evolve towards service providers offering IT services. In this role a service provider needs new concepts and new service management tools providing IT services. In this paper a process oriented approach to derive demands on IT service management tools is presented. The starting point is given by the processes that have to be carried out running a network...

Manufacturing simulation tools are used frequently to analyze proposed planning, scheduling, and control decisions that attempt to optimize some performance measure(s) for the shop. These shops exhibit a dynamic and complicated evolution caused by the concurrent flows of disparate parts following nonlinear process plans, machine failures, priority jobs, and variability in processing and transpo...

A block-oriented simulation is well suited for continuous systems [1]. When a discrete system is to be simulated, some special blocks must be created to implement the discrete functions. Generically, the problems found in discrete simulation are all known as queuing problems, for they have one thing in common: they are concerned with the delays experienced by objects while waiting to be process...

Innovative e-commerce ideas have often floundered on an inadequate analysis of the expenses and benefits of the idea and an inadequate integration of the required e-business processes with other business processes. We present a requirements analysis and business process design approach that focuses on the analysis of the expenses and benefits of the e-commerce idea to all actors involved. We ma...

This contribution introduces a novel approach for the identification of knowledge problems in process-oriented organizations. On an operative level, knowledge problems occur when the generation, storage, transfer or application of knowledge is not in accordance with an organization’s business goals. The concept of knowledge problem patterns represents a sound instrument to point organizations t...

Research on teacher cognition concerning listening instruction has not been sufficiently touched upon. The present case study aimed to investigate Iranian EFL teachers' stated practices, their perceptions of how effective those practices are, and their actual classroom practices of two casual process-oriented listening instructional approaches namely, strategy-based instruction (SBI) and metaco...