Unlike previous behavior management research, this study used a quasi-experimental, control group design to examine the impact of financial and nonfinancial incentives on business-unit (21 stores in a fast-food franchise corporation) outcomes (profit, customer service, and employee turnover) over time. The results showed that both types of incentives had a significant impact on all measured out...

Department of Management & Marketing King Fahd University of Petroleum & Minerals Dhahran 31261, Saudi Arabia Abstract. Existing streams of literature are integrated to propose a conceptual framework that highlights the antecedents of relationship marketing on customer loyalty and its outcomes. The framework aims to provide insights into the underpinnings of relationship marketing. The proposed...

Increasing levels of automation and rising costs of manpower are pushing the DoD towards a supervisory control paradigm for future unmanned aerial vehicle (UAV) missions. Using the Supervisory Control Operations User Testbed, a group of 20 participants completed two twenty minute supervisory control missions where eye tracking and performance data were collected. Each mission had 3 levels of ta...

Supervisory control synthesis encounters with computational complexity. This can be reduced by decentralized supervisory control approach. In this paper, we define intrinsic control consistency for a pair of states of the plant. G-control consistency (GCC) is another concept which is defined for a natural projection w.r.t. the plant. We prove that, if a natural projection is output control cons...

Using ratings of hypothetical job applicants with and without a disability obtained from both fulltime workers (n = 88) and undergraduates (n = 98), we examined the effects of disability (paraplegia, epilepsy, clinical depression, or non-disabled), gender, and nature of the job (supervisory or non-supervisory) on five jobrelevant dependent measures. Contrary to our hypothesis, applicants with a...

We hypothesized that being promoted to a supervisory position leads to a reduction in subsequent absence spells and time lost in absences, and that the higher the supervisory level, the more pronounced its negative effect on subsequent absence behaviour. We tested our hypotheses by analysing the government records of 51,974 school teachers in the years 2000 and 2001. Controlling for potential c...