Promotive voice is essential for improving team and organization performance. Yet in the current literature, less was known regarding the psychological reasons why people engage in promotive voice. Through the lens of social exchange, we proposed that employees who received support from colleagues may develop higher level of felt obligation for constructive change which leads to promotive voice...

Employee empowerment has long been associated with organizational outcomes such as innovation, greater effectiveness, and better performance. Non-academic professional employees in higher education are responsible for the important day-to-day operations of a university; therefore, organizational strategies such as employee empowerment that encourage initiatives and innovative behaviors among th...

Service employees’ willingness to report complaints (WRC) is an important determinant of firms’ long-term growth. Despite its importance, we know little about the factors that drive or hinder employees’ WRC. Drawing on the job demands-resources (JDR) model, we propose job resources (supervisor support and employee empowerment) and job demands (perceived customer unfriendliness and workload) as ...

Review chapters and case descriptions suggest that expert systems and decision support systems are useful decision aids in human resource management. Our study examines this belief by exploring the effects of two such systems on the quality of employees' desired benefit choices and satisfaction with benefits in a flexible benefits environment. Results show that employees' current benefit choice...

In today’s work environment employees face many problems such as distrust, disempowerment, poor leadership and lack of support from the organization, the consequence of these factors is low commitment of employees towards their organization. Therefore, the basic objective of this paper is to examine the relationship of perceived organizational support, empowerment, perceived leadership behavior...

The present study is aimed at investigating the impact of mentoring on intention to stay of Gen Y employees working in Indian IT industry. Also, the mediating roles of perceived organization support and affective commitment are examined. Primary data were collected from a sample of 314 Gen Y employees (born between 1980-2000) from IT industry in Delhi, NCR India. Data analysis was carried out u...

This study investigates the role of the supervisor as a determining factor in helping public employees in contact with citizens (customers) to deliver better service. Data were collected using public employees in contact with customers (N = 228). Overall, findings supported predictions of the study and were consistent with social exchange theory premises. Thus, within public organisations, publ...

challenges that occur during planning, development, implementation, and evaluation efforts. In this commentary, we focus on implementation challenges faced by employers— issues that must be addressed after an organization has made a commitment to offering a worksite health promotion program. Of course, initial support from top management must be secured. But evidence suggests that management su...

Jerome Agrusa* Joseph D. Lema The purpose of this study was to investigate the perceptions of casino employees on management styles and the relationship of these perceptions on the employee turnover rate. The sample consisted of a balanced representation of supervisory and nonsupervisory employees. Supervisors tended to perceive themselves and their managerial style in a much move favorable lig...

It is incumbent on organisations to find ways to support their employees and help them achieve their full potential; they must provide employees with conditions that promote psychological health. Based on a series of studies conducted by Dr. Claude Fernet, recipient of the 2012 CPA President’s New Researcher Award, this article sheds light on the role of work motivation in employees’ psychologi...