Introduction Telephone triage is a relatively new data source available to biosurveillance systems.1-2 Because early detection and warning is a high priority, many biosurveillance systems have begun to collect and analyze data from non-traditional sources [absenteeism records, overthe-counter drug sales, electronic laboratory reporting, internet searches (e.g. Google Flu Trends) and TT]. These ...

This research proposes the use of neural networks for providing task support in a proactive but relatively unobtrusive manner. The user interface features separate and persistent advice windows, where procedural advice and relevant domain knowledge are displayed continuously, side by side to the task window. The display is updated in short intervals. As the central component of the back end, a ...

We would like to draw your readers’ attention to a small study investigating the use of a telephone triage system to improve after-hours access to healthcare services. We conducted the trial in Kerang District Hospital (KDH), located in the rural Loddon Mallee region of Northern Victoria, Australia. KDH serves 10 000 people in several districts with six GPs (ratio of 0.6/10,000 people vs Melbou...

Abstract Introduction NHS England sets standards to ensure prompt specialist review, diagnosis, and treatment of cancer. Patients with suspected cancer should receive review within 14 days referral, diagnosis by day 28 first 62. To reduce transmission during the SARS-CoV-2 pandemic, recommended telephone triage as appointment. The effect on head neck timeframes in an teaching hospital was asses...

OBJECTIVE To assess the safety of nurses and paramedics offering telephone assessment, triage, and advice as an alternative to immediate ambulance dispatch for emergency ambulance service callers classified by lay call takers as presenting with "non-serious" problems (category C calls). DESIGN Data for this study were collected as part of a pragmatic randomised controlled trial reported elsew...

BACKGROUND Cooperatives delivering out of hours care in the Netherlands are hesitant about the use of expert systems during triage. Apart from the extra costs, cooperatives are not sure that quality of triage is sufficiently enhanced by these systems and believe that call duration will be prolonged drastically. No figures about the influence of the use of an expert system during triage on call ...

BACKGROUND Internationally, there is increasing use of telephone consultations, particularly for triaging requests for acute care. However, little is known about how this mode of consulting differs from face-to-face encounters. AIM To understand patient and healthcare-staff perspectives on how telephone consulting differs from face-to-face consulting in terms of content, quality, and safety, ...