the purpose of this article is to investigate the relationships among employees' trust in organization, reciprocity norm in organization and employees' organizational identification. furthermore, authors seek to analyze the moderating effect of organizational commitment components on these relationships. this research was performed using correlation-descriptive method. the statistical populatio...

Objective Social business is a sub-category of electronic business that seeks social, innovative and cooperative approaches within online markets and also uses social media to attract social partnership and cooperation of such network users to support online purchasing and services. Trust is considered as an effective factor leading to successful social business. Because of the growing populari...

Customer loyalty is a crucial element of the goals achieved in every business. Companies must provide excellent service to increase customer loyalty. Thus, developing theoretical model with empirical evidence related Islamic banks Central Java necessary. Self-administered questionnaires were used collect data. The study was conducted by involving 230 shariah microfinance customers as respondent...

lack of trust is one of the key bottle necks in e-commerce development. nowadays many advanced technologies are trying to address the trust issues in e-commerce. one among them suggests using suitable user interfaces. this paper investigates the functionality and capabilities of 3d graphical user interfaces in regard to trust building in the customers of next generation of b2c e-commerce websit...

CRM literature has considered the role of relationship quality (satisfaction, trust and commitment), but its respective effects on relationship maintenance (retention) and relationship development (cross-buying) are unnoticed. This research proposes an integrated model of CRM and investigates its impact on relationship quality, relationship maintenance, and relationship development. Specificall...

Background – The restaurant industry is a very competitive to attract and retain consumers. Restaurant owners need understand how consumers want, perceptions. Word of mouth (WOM) has an important role in any effective marketing strategy for the industry. Purpose This study aims determine influence food quality, quality personal interaction, physical environment, perceived value, relationship (s...

The successes of the digital market depend on customers’ intentions to purchase and reuse products or services. Previous studies have extensively discussed customer shopping value learning, but most analyzed influencing factor as a single entity seldom investigated combination two factors based institutional trust–commitment mechanism. We this study e-commerce mechanism (customers’ trust commit...