With the maturing use of ERP systems, the management of their post-implementation phase is receiving increased attention. There is a need to understand how to manage post-implementation activities like ERP maintenance. ERP maintenance is a critical IT service provided by IT organizations in the ERP post-implementation phase, including activities to support and extend existing ERP systems. The e...

In recent years, an increasing number of companies that have implemented ERP systems have expressed disappointment over a failure to reach anticipated goals. A major reason for this failure is the inefficient use of the ERP system by employees. Therefore, the critical issue is how users can most effectively take advantage of an ERP system. Post-implementation learning plays an important role in...

Purpose – The purpose of this paper is to develop a benefits realisation road-map for ERP usage in the context of small and medium-sized enterprises (SMEs). Design/methodology/approach – Direct interviews were used to collect data from a random sample of 48 MBA students and 87 business managers (CIO/IT directors and CFO roles). Findings – The ERP benefits road-map suggests that a long-term visi...

Enterprise Resource Planning (ERP) system implementation projects are notoriously risky. While large-scale ERP cases continue to be developed, relatively few new ERP cases have been published that further ERP implementation education in small to medium size firms. This case details the implementation of a new ERP system in a medium sized manufacturing firm. As students explore the case, they wi...

The worldwide installed base of enterprise resource planning (ERP) systems has increased rapidly over the past 10 years now comprising tens of thousands of installations in largeand medium-sized organizations and millions of licensed users. Similar to traditional information systems (IS), ERP systems must be maintained and upgraded. It is therefore not surprising that ERP maintenance activities...

In a distributed ERP (Enterprise Resource Planning) system, the different local ERP systems are integrated in such a way that each local system can use the resources/stocks managed by the other local ERP systems. Businesses with branch offices may benefit greatly from such systems. In this paper, we will describe how a distributed ERP system can be used to convert/migrate to a new ERP system in...

Cloud ERP (C-ERP) systems help firms to reach greater levels of sustainable performance (Gupta, Qian, Bhushan, & Luo, 2019). Ali (2016) demonstrate that the enterprise resource planning (ERP) system implementation influences financial indicators. Huang, Rahim, Foster, and Anwar (2021) had investigated identified critical success factors (CSFs) which may affect successful C-ERP systems. Howe...