e-tourism has evolved as a mainstay business for tourist service providers. it plays an integral role in the dissemination of information and influencing consumer’s preferences and satisfaction. the purpose of this study is to identify the dimensions of service quality perceptions of consumers in e-tourism in the indian context. it also aims to understand the relative impact of these service qu...

Predicting consumers’ purchasing behaviors is critical for targeted advertisement and sales promotion in e-commerce. Human faces are an invaluable source of information gaining insights into consumer personality behavioral traits. However, consumer’s largely unexplored previous research, the existing face-related studies focus on high-level features such as traits while neglecting business sign...

This paper presents a smart store that estimates a preference of consumers concerning products from their behaviors. This paper proposes a method, which is a passive observation and an active observation, to observe two behaviors, direct behaviors and indirect behaviors. The passive observation is a method to observe direct behaviors of customers towards real products through ambient sensors. T...

Many consumers encounter and interact with digital artifacts and services on a daily basis, either willingly or unwillingly. This paper conceptualizes consumer online behaviors into more refined categories in the context of online advertising. Behaviors can be differentiated by their directions and intensities. Approach and avoidance are two directions of behavioral responses when consumers enc...