In this paper, the authors study the impact of perceived severity of an outcome in different types of product harm crisis from the angel of consumer attribution-blame. By experimenting the authors found that when the responsibility of product harm crisis is not clear, the higher degree of perceived injury, the more responsibility customer attribute to enterprise; and when the responsibility is ...

Science in the aggregate has not lived up to its promise to work for the benefit of society as a whole. This problem stems from the narrow perspectives that basic and applied researchers typically take to their work. Among the barriers to broadening those perspectives, the most tractable is the myth that the overriding purpose of science in human affairs is prediction; that such predictions are...

Given the increased interest and empirical research in corporate social responsibility (CSR) and irresponsibility (CSI), the interest of this paper is given to the impacts of corporate operational performance (COP) and corporate social performance (CSP) on consumer brand advocacy and brand trust. In this consumerbrand continuum, customers evaluate brand trustworthiness by two scopes: (1) the pr...

Most of the present studies described corporate social responsibility as a holistic concept when investigating the relationship between corporate social responsibility and its outcomes. Few researches were done on the dimensions of corporate social responsibility and their effects. A fourdimension scale of corporate social responsibility is defined in this paper. They are economic responsibilit...