Effective preventive healthcare services have a significant role in reducing fatality and medical expenses in all human societies and the level of accessibility of customers to these services can be considered as a measure of their efficiency and effectiveness. The main purpose of this paper is to develop a service network design model of preventive healthcare facilities with the principal obje...

Frameworks and fragmented evidence of factors leading to success of customer relationship management (CRM) are available in past research. However, there is little comprehensive understanding yet of the initiatives necessary for deriving organizational benefits from CRM systems. Apart from customers, CRM systems also embrace environmental factors that extend beyond organisational boundaries. Th...

Customer segmentation involves an identification of distinct customer groups. Traditionally, customers were segmented by some criteria such as location, type of business, and customer value. In this paper we determine a methodology for identifying appropriate customer segments by using customer satisfaction-demanding behavior that is characterized by the disparity of derived global satisfaction...

Organizational investments in such complex information systems as customer relationship management (CRM) systems have reached a record high. Unfortunately, underutilization of these sophisticated technologies hinders organizations from realizing the promised returns on investment. This study tackles this issue from the perspective of intention to explore, which refers to individual intentions t...

Amid growing competition, retailers are increasingly interested in more effective aisle and display management strategies. These strategies involve placements of product categories in aisles and displays within each store to facilitate greater sales affinity (demand attraction) between categories to improve the store’s share of customer wallet. The authors investigate the effects of aisle and d...

Advances in wireless technology have expanded the existing internet environment and accelerated the rapid development of mobile service. Many previous studies were conducted on users’ needs and satisfaction prior to the expansion of the mobile service. JIBC December 2013, Vol. 18, No. 3 2 Thus, the impact of mobile service factors on user satisfaction has important implications for both academi...

Given the crucial role of suppliers in collaborative supply chains, it is surprising that little attention has been paid to the nature and management of supplier relationships in the implementation of a retailer’s Customer Relationship Management (CRM) strategy. To address this gap in the extant literature, the theory of organizational justice is used to explore the extent to which perceived fa...

Regional transmission organizations, state utility regulatory commissions, the North American Electric Reliability Council, regional reliability councils, and increasingly, the Federal Energy Regulatory Commission all advocate, call for, or in some instances, require that electric utilities and competitive power suppliers not only have enough generating capacity to meet customer demand but also...

August 26, 2005 Abstract Dynamic pricing is a standard practice that firms use for revenue management. With the vast availability of pricing data on the Internet, it is possible for consumers to become aware of the pricing strategies used by firms and to develop strategic responses. In this paper, we study the strategic response of customers to dynamic prices for perishable products. As price f...