The purpose of this paper is to examine the impacts knowledge management and advance technology on organization performance through service innovation. A survey 268 SMEs in industry was conducted. Partial least squares structural equation modelling (PLS-SEM) used test mediation role innovation relationships between management, organizational performance. results showed there were links In addit...

The current study aims to identify the utilization of innovations and techniques of educational technology in teaching of educational practicum and its impact on increasing academic achievement among pre-service teachers. The study sample consisted of (60) pre-service teachers (student teachers) randomly selected from public middle and secondary schools. The study adopted the descriptive method...

There have been sustained calls on the need for countries in the Caribbean to improve public service delivery as well as the methods by which governments interface with citizens. These modernisations are increasingly being framed in terms of the role of emerging technologies and more specifically, egovernment and c-government to transform the operations and effectiveness of governments. As smal...

Public sector organisations are increasingly becoming aware of the need to harness the innovative capacity of their employees. In the UK many public sector research institutes have put in place processes to increase the speed at which new technological innovations are exploited and commercialised. These types of initiatives have also been implemented into public sector service organisations. Fo...

In today’s very competitive world gaining competitive advantage is bound to arranging products and services of companies and businesses in accordance with customers’ needs. For this purpose, gaining reputation in E-service can be quite helpful. Thus the goal of the present research is studying the effect of E-Banking Service Quality on Bank Reputation. So a coherent collection of structures wer...

This special issue acknowledges important innovations in the world of service and within this domain we are particularly interested in exploring the rise and influence of web-based crowd-sourcing and algorithmic rating and ranking mechanisms. We suggest that a useful way to make sense of these digital service innovations and their novel implications is to recognize that they are materialized in...

Whether to allow a broadband service provider to supplement basic best-effort service by high quality managed service at a premium price has been hotly debated, especially in the context of network neutrality. Offering managed service provides delay-sensitive customers with a better option of guaranteed quality of service, but may allow the service provider to starve the best-effort service of ...