This chapter uses key concepts in the knowledge management literature to analyse the procedures and practices used by a project management team to identify, create, store, disseminate, and apply knowledge management systems for successful project completion. This project allowed a long established participant to develop on-line delivery capabilities in Portuguese higher education. The case stud...

In service base companies, knowledge is a central intangible asset; knowledge management deals with the creation, use, reuse, dissemination of Knowledge. Knowledge Management (KM) became a discipline during the 80’s, and the growing role of information technologies enabled the development of efficient KM tools using databases and collaborative software. As an interdisciplinary discipline, KM re...

in today’s global economy, the fundamental attribute of competitiveness have been driven from pecuniary capital to knowledge capital so that knowledge is known as the unique strategic resource to acquire competitive advantage. therefore, businesses that efficiently utilize existing knowledge within their organizations are expected to gain comparative advantage over their competitors. this resea...

The Internet is changing the transaction pattern of B2B markets. One of the major concerns of IT knowledge-based companies is how to take advantage of B2B online markets. These companies believe that the only possible strategy for entering these markets is to launch independent websites, and they are usually reluctant to enter these markets due to the requirements such as financial resources an...