نتایج جستجو برای: quality gap
تعداد نتایج: 882864 فیلتر نتایج به سال:
Background and objectives: Services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. However, there is a major gap in the relevant literature in Malaysia in this particular field. Thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the Mala...
Introduction: The Kano model is a proper technique for classification of needs that can be strategic guidelines for improve of nursing quality which measured by SERVQUAL model. So this study is analyzed the current and expected needs and perceptions of patients from quality of nursing care in line with the strategic focus of analysis methods and quality improvement. Materials and Methods: Th...
ntroduction: During the last decades, the issue of university quality has become a serious problem among activists and scholars due to the increasing mass of higher education. Therefore, monitoring the quality of universities is more important than ever. The purpose of this study was to evaluate the quality of educational services in Faculty of Literature and Humanities of Sistan and Baluchi...
Introduction: Students are the main clients for an educational system. It is believed that using their viewpoints to determine the educational gap is of great value. This can also help to promote educational programs. The aim of this study was to evaluate educational service quality based on students’ points of view in Mashhad University of Medical Sciences (MUMS) in 2016. Method: In a cross-se...
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