نتایج جستجو برای: quality gap
تعداد نتایج: 882864 فیلتر نتایج به سال:
background and objectives: considering the importance of medical education quality in achieving a healthycommunity, there is a need for the development of valid and reliable tools for efficient measurement of quality of medical education services. sevqual is a popular services quality measuring framework used in assessment of quality in various service sectors. the purpose of this study was to ...
background following the implementation of family physician plan in rural areas, the quantity of provided services has been increased, but what leads on the next topic is the improvement in expected quality of service, as well. the present study aims at determining the gap between patients’ expectation and perception from the quality of services provided by family physicians during the spring a...
conclusions the quality gap in the services provided by maternity units showed that these units are not able to meet pregnant women’s expectations completely. the negative quality gaps can be used as a guideline to improve the maternal health care quality and reduce maternal mortality, particularly in high-risk women such as those living in rural areas. results there was a negative gap in all d...
background:students are the main customers of the universities. thus, their perceptions and expectations of the educational quality is of great importance in planning for quality improvement. this study is aimed on evaluating the quality of clinical education in hospitals affiliated with kerman university of medical sciences. methods: this is a descriptive-analytical study. three hundred and th...
Introduction. The first basic step in developing any quality improvement program is determining the quality gap and, adopting strategies for removing or reducing this gap. This study was performed to determine the quality gap in educational services at Zahedan University of Medical Sciences, based on students’ perceptions and expectations. Methods. In this cross-sectional descriptive study, 38...
introduction: many organizations, especially service oriented ones, relative to their goals and mission, have a special view towards quality phenomena and its management. methods: this paper analyzes medical service quality in one case the internal section of shaheed rahnemoon hospital based on the basis of gap analysis model and servqual technique. a questionnaire was designed and applied to m...
Introduction: Students as main customers of educational services judge service quality by making a comparison between their expected services and the services that they receive. Differences between expectations and perceived performance are referred to as ‘quality gap’. Regarding educational services, this gap is related to managers’ failure to recognize and respond to the students’ needs. The ...
original article introduction: good service quality is the company's ability to meet or exceed customer expectations or the degree of discrepancy between customer expectations and perceptions about the quality of offered service. this study was aimed to examine the quality gap of occupational health services in an oil & gas company of iran. method: this cross-sectional study was done between ...
Background:Students are the main customers of the universities. Thus, their perceptions and expectations of the educational quality is of great importance in planning for quality improvement. This study is aimed on evaluating the quality of clinical education in hospitals affiliated with Kerman University of Medical Sciences. Methods: This is a descriptive-analytical study. Three hundred and t...
Received: 25 Aug, 2010 Accepted: 23 Oct, 2010 Abstract Background &Aims : According to modern approaches to management, satisfactory quality must meet consumer’s requests . One of the first basic steps in improvement quality is recognizing consumers' perceptions and expectation. The aim of this study was to determine the quality gap in primary health care services in Urmia health care cen...
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