Nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. The attempts of organizations in this situation are witnesses to this matter. In the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. One of...

background the main purpose of this study was to identify factors that influence healthcare quality in the iranian context.   methods exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in iranian hea...

the type of the applications for which internet is being used has changed over the years. multimedia applications, real-time applications and game playing require quality of service. ieee has proposed ieee 802.11e, a quality of service extension to the wireless lan standard ieee 802.11. in this paper service differentiation ability of 802.11e is evaluated. identical traffic is considered for al...

a better understanding of factors influencing quality of medical service can pinpoint better strategies for quality assurance in medical services. this study aimed to identify factors affecting the quality of medical services provided by iranian physicians.exploratory in-depth individual interviews were conducted with sixty-four physicians working in various medical institutions in iran.individ...

This investigation deals with MX/G/1 queueing model with setup, bulk- arrival, loss-delay and balking. The provision of second optional service apart from essential service by an unreliable server is taken into consideration. We assume that the delay customers join the queue when server is busy whereas loss customers depart from the system. After receiving the essential service, the customers m...

This paper reports on the minimization of the average waiting time of the customers in the M/G/1 queue with vacation. Explicit formula for the unknown service parameter of a particular customer has been obtained by considering the exhaustive service discipline in the case of multi-user with unlimited service system. Moreover, results in case of partially gated and gated service disciplines unde...

since its establishment in 1948, the history of the national health service (nhs) has been characterized by organisational turbulence and system reform. at the same time, progress in science, medicine and technology throughout the western world have revolutionized the delivery of healthcare. the nhs has become a much loved, if much critiqued, national treasure. it is against this backdrop that ...