The purpose of this study is to examine the link between service quality dimensions and knowledge sharing. Data were collected through a survey in a faculty of business of a private university in Malaysia. The SERVQUAL model was used to evaluate the service quality dimensions in association of knowledge sharing in which the study conducted with data gathered from 300 students which constitute a...

With the rapid penetration of mobile Internet, the use of LBS has gradually become a mainstream in China EBusiness. Considering all factors affecting the quality of LBS, an improved SERVQUAL model and a correspondent LBS quality evaluation index system was set up. After analyzing some Chinese LBS service platforms (WeChat, Sina Weibo, Diangping etc.), we have found that the two traditional dime...

Purpose: Healthcare organizations operating in the public sector are experiencing increasingly low trust on the part of the patients in terms of the quality of care provided. Today people hoping to receive high service quality tend to prefer private hospitals or even travel abroad. Thus, National Health System Hospitals are undergoing pressure from governments and the general public to improve ...

Based on SERVAUALmodel, this paper brings in the entropy method to rank quality improvement (QI) priority for service attributes, and a service quality evaluation(SQE) model integrating competitive analyses has been structured to evaluate the mobile communication service quality (SQ) for Wuhan Branch of China Telecom(WBCT). The research shows that the QI priority of 22 service attributes has ch...

Puskesmas merupakan fasilitas kesehatan yang memiliki tugas utama dalam memberikan pelayanan preventif dan promotif. Pelayanan berkualitas akan berpengaruh pada peningkatan kesejahteraan masyarakat. Kualitas diberikan berdampak tingkat kepuasan pasien biasa disebut service quality ( servqual ). Penelitian ini bertujuan untuk melihat kefarmasian mengetahui hasil analisis gap rawat jalan di Insta...

The quality of healthcare is more difficult to identify than other services because it the clients themselves and their life that gets evaluated (Eiriz & Figueiredu, 2005). main aim this study investigate people’s perceptions expectations regarding in primary health care (PHC) Kosovo. A national level survey provides baseline findings intuitively understandable policymakers on — at PHC iden...

This paper proposed a conceptual model to contribute the development of airport terminal service quality by conducting an empirical investigation intocustomer value co-creation behavior in Airport service. The research approach develop scale measure passenger expectations quality, provide reach expectation and improved quality. Research finding improvement with top high rank business competitio...