parcel delivery is a complex logistic service, as it serves many small or medium-sized customers who may send or receive parcels. modeling such delivery system needs to integrate two different research areas of hub location and vehicle routing. as it totally depends on the network and the linkage of the nodes, in this paper, some door-to-door service providers are taken into account to provide ...

Queues are not only a nuisance in one’s life. Queues can also attract potential customers to a service or product whose utility is not well known prior to the purchasing decision. In addition, for some goods, it is difficult for the seller to communicate precisely the information that allows determining the utility of the good to its potential customer base2. Think of a dinner at a restaurant, ...

A system was developed to improve understanding and evaluation of system behaviour in mobile location-aware systems, using dynamically configurable logging on each device and aggregate visualisations to provide a synchronised replay of an entire experience for post-hoc analysis. These replays can also facilitate designers by providing insight towards the areas of a system which would benefit mo...

The market for Internet shopping in the food industry has gained increased interest of retailers especially in Central European countries like Austria. Recent experiences in the US and optimistic estimates (Green et al. 1998; Kutz 1998) show that the potential for selling groceries online might be substantial even in Europe. Accordingly, companies of the grocery industry in Austria are monitori...

Each year in the post-secondary education industry schools offers admission to nearly 3 million new students and scholarships totalling nearly $100 billion. This problem represents a huge, previously understudied targeted marketing and price discrimination problem. This paper provides a solution tailored to this problem. This solution accounts for the key distinguishing feature of this industry...

Multinational corporations (MNCs) are continuing to invest more in expanding into new markets around the world. These firms faced with determining optimal go-to-market strategy these heterogeneous attract and retain profitable customers. This paper provides an organizing framework help develop customer-level strategies across countries digital environment. We start by providing a summary of mar...

classifying customers using data mining algorithms, enables banks to keep old customers loyality while attracting new ones. using decision tree as a data mining technique, we can optimize customer classification provided that the appropriate decision tree is selected. in this article we have presented an appropriate model to classify customers who use internet banking service. the model is deve...

Customer switching costs are an important factor in account-based services such as telecommu-nications, financial, insurance and brokerage services. In these businesses, existing customersincur significant costs if they switch to another provider. Such costs include physical config-uration and installation costs, contractual costs (e.g. termination fees) and cognitive costs ofle...

In this paper we introduce the multi-period incremental service facility location problem where the goal is to set a number of new facilities over a finite time horizon so as to cover dynamically the demand of a given set of customers. We prove that the coefficient matrix of the allocation subproblem that results when fixing the set of facilities to open is totally unimodular. This allows to so...