The major banks in India are increasingly providing services through electronic channels such as ATMs, internet banking, tele banking and mobile banking. The paper is an attempt to examine the various usage patterns by customers of these technologyenabled services provided. A survey research is conducted among the customers of some of the leading banks in India who are residing in the selected ...

The banking sectors of the European Union have faced numerous challenges in the past decade. With regard to old EU members, as a result of the Second European Banking Directive and the Single European Passport the speed of deregulation accelerated, and with the elimination or lowering of barriers market-entry costs substantially decreased, favouring competition and the creation of a Unified Ban...

Business homes have entered into economic carrier activities. Public zone banks begun fund trusts and completely different subsidiaries. These subsidiaries brought new merchandise within the market, that has an aggressive side over of various banks. Even personal overseas trendy services. A financial organisation is establishment offers money credit. For a frequent man, capable keeping resident...

today, electronic banking has essential role in banking industry. challenges facing banking industry led to banks make to use electronic banking and delivery services and products throughout electronic banking. moreover, they are trying to understand their customers' needs and everyday increase service quality throughout electronic banking. this research tries to investigate effect of cust...

I n a modern economy, a large fraction of payments for goods and services involve the services of one or more banks. The provision of payment services is, in fact, one of the distinguishing characteristics of banks. A bank-intermediated payment instrument, such as a check, typically communicates instructions to the buyer’s bank to make payment to the seller or the seller’s bank. Often, then, we...

Design of a retail banking distribution strategy is an important issue in that industry. This paper shows the effect of new electronic distribution technologies such as PC banking on the choice of a bank’s distribution strategy. We present a competitive model of distribution strategy choice, including heterogeneous consumers and banks, that allows a rich variety of customer preference and techn...

Only 25% of bank customers currently use online banking in Australia. The banks want more people to use their online services, not just for transaction histories and transfers, but also for other services such as loan and credit card applications. This paper discusses the use of actor-network theory as a lens to view online banking practices in Australia. We explore the heterogeneous user group...

1567-4223/$ see front matter 2011 Elsevier B.V. A doi:10.1016/j.elerap.2011.07.005 q The authors are grateful to CGAP, CAPES and C financial support granted for this research. ⇑ Corresponding author. Tel.: +55 11 33842416. E-mail address: [email protected] (M. Jayo). Over the last decade, Brazil has pioneered an innovative model of branchless banking, known as correspondent banking, involvin...