Today, the competition between hospitals is very cruel. So the hospital must retain as many patients as possible by increasing satisfaction of the patients. In order to find the key factors of influencing patient satisfaction, this study first designed 27 criteria of the hospital service and constructed the questionnaire based on SERVQUAL model for the patients or their families. Then six major...

BACKGROUND Advance Care Planning (ACP) is the repeated communication and decision-making process between the patient, family, and healthcare professionals. This study describes an ACP intervention in nursing homes and evaluates the outcomes of the implementation process. METHODS The ACP intervention was part of a 4-month complex, cluster randomized controlled trial (COSMOS). 37 Norwegian nurs...

BACKGROUND The use of multidisciplinary in-hospital teams limits adverse events (AE), improves outcomes, and adds to patient and employee satisfaction. METHODS Acting like "well-oiled machines," multidisciplinary in-hospital teams include "staff" from different levels of the treatment pyramid (e.g. staff including nurses' aids, surgical technicians, nurses, anesthesiologists, attending physic...

OBJECTIVE The research evaluated the perceived quality of librarian-mediated literature searching services at one of Canada's largest acute care teaching hospitals for the purpose of continuous quality improvement and investigation of relationships between variables that can impact user satisfaction. METHODS An online survey was constructed using evidence-based methodologies. A systematic sam...

reinforce negative stereotypes of aging, deprive older adults of meaningful interactions, and erode their well-being. A brief communication in-service training based on Williams, Kemper, and Hummert (2003) was presented to nursing home staff to replace elderspeak with more helpful communication behaviors. Resident staff interactions were coded, and impact of the training on -esteem, and well-be...

BACKGROUND Although patient handoffs have been extensively studied, they continue to be problematic. Studies have shown poor handoffs are associated with increased costs, morbidity, and mortality. No prior research compared perceptions of management and clinical staff regarding handoffs. PURPOSE Our aims were (a) to determine whether perceptions of organizational factors that can influence pa...

OBJECTIVE . We aimed to evaluate the effectiveness of a multifaceted intervention, targeting staff-patient communication, in improving emergency department patient satisfaction. METHODS We undertook a pre- and post-intervention study in a university-affiliated emergency department, over a 12-month period. The intervention included communication workshops, a patient education film, and a patie...