BACKGROUND Food supplements, and in particular those containing botanicals (plant food supplements, PFS), have in recent decades been of great interest both to consumers and to food/pharmaceutical industries. OBJECTIVES The aim of this paper is to examine replies by Italian consumers to the PlantLIBRA consumers' survey in order to: 1) assess the behaviour of an Italian population with respect...

Recent years the issue of food safety is becoming one of the most discussed topics not only in the circles of experts, but also to albanian consumers. Identifying the origin of the product is essential to have a high quality and safe system. According to FAO (WHO) "access to quality and safe food is a fundamental individual right". Guaranteeing this right is an important priority of the Governm...

The proliferation of the Internet has given birth to a number of complaint web sites where dissatisfied and frustrated consumers can easily articulate their opinions and comments on products, services, or companies. Little attention, however, has been paid to the influence of online complaints on potential consumers’ behaviors. This study attempts to provide the understanding of causal attribut...

Self-service technologies (SSTs) are defined as technological interfaces that enable customers to produce a service without direct employee involvement. Among various SSTs, self-checkouts are being tested by grocery stores across the world. However, while most studies focus on SST adoption, there is limited research on its impact on service quality, customer satisfaction, and retention. Our stu...

Brand communication through advertising plays an important role in developing strong brands in emerging markets, especially in India. This chapter investigates how ethnocentrism moderates the effects of advertising adaptation levels (globalization, glocalization, and localization) on Indian consumers’ ad evaluation and self-brand congruity. It uses self-brand congruity to explain the psychologi...

Mobile phone e-mail is increasingly being chosen by consumers as their primary communication tool. Messages exchanged among mobile phone users frequently contain “emoticons (smileys)” and “emoji (pictograms)”. Some consumers have started to use services that add a relevant animated image to a message. Consumers will start to exchange animated messages if they are available. This paper proposes ...

Consumers often view online consumer product review as a main channel for obtaining product quality information. Existing studies on product review sentiment analysis usually focus on identifying sentiments of individual reviews as a whole, which may not be effective and helpful for consumers when purchase decisions depend on specific features of products. This study proposes a new feature-leve...

BACKGROUND It is essential that knowledge gained through health services research is collated and made available for evaluation, for policy purposes and to enable collaboration between people working in similar areas (capacity building). The Australian Quality Use of Medicine (QUM) on-line, web-based project database, known as the QUMmap, was designed to meet these needs for a specific sub-sect...