As for all kind of software, customers expect to find business process execution provided as a service (BPMaaS). They expect it to be provided at the best cost with guaranteed SLA. From the BPMaaS provider point of view it can be done thanks to the provision of an elastic cloud infrastructure. The provider still have to provide the service at the lowest possible cost while meeting customers exp...

A conceptual framework is developed, bringing together entry mode, the influence of state officials, and the adoption of a customer-driven orientation in order to explain the performance of foreign-invested firms in a transitional economy. The model is tested on a sample of firms in China across eight provinces and cities, spread across the relatively developed South Coast, the Central Belt for...

The importance of relationships between buyer and sellers in marketing research is well established. This study contributes to relationship marketing (RM) research as it examines the microfoundations of fi nancial service buyer and seller relationships. The study uses intersubjective theory and a qualitative method with the purpose of conceptualising the qualitatively different ways customers e...

Correlations between information retrieval system performance and user satisfaction are an important research topic. The expectation of users is a factor in most models of customer satisfaction in marketing research; however, it has not been used in experiments with information retrieval systems so far. In an interdisciplinary effort between information retrieval and psychology we developed an ...

the notion of a $d$-poset was introduced in a connection withquantum mechanical models. in this paper, we introduce theconditional expectation of  random variables on thek^{o}pka's $d$-poset and prove the basic properties ofconditional expectation on this  structure.

Public participation is increasingly becoming a necessary content in community regeneration China, though there lack of evaluation the public process. This study explores method for evaluating process, with aim improving effectiveness participation. Based on American Customer Satisfaction Index (ACSI) and using analysis structural equation modeling, this has preliminarily established model proc...

In recent years, marine cultural tourism, an emerging tourism mode, has become more and more popular among tourists, and demonstrates broad market prospects. However, Chinese marine cultural tourism is still in the development and growth stage, and the level of customer satisfaction is uneven. The improvement of the customer satisfaction level is conducive to meeting customers’ demands in marin...