نتایج جستجو برای: customer oriented reliability planning
تعداد نتایج: 499216 فیلتر نتایج به سال:
The purpose of present study was to design an effective accountability model for Islamic Azad University by using qualitative grounded theory. The data of this study were the result of semi-structured interviews with 25 senior administrators in Tehranchr('39')s Islamic Azad University branches who were selected by theoretical sampling method. Using analytical methods of Strauss and Corbin, dat...
In order to understand what educational planning means, it is necessary to understand what is meant by planning and what a plan is. It is from this level that we will go into the explanation of educational planning in urban planning and architecture. The finding of research shows fundamental discourse that has been surveyed in this paper. Character of Educational Planning in urban studies concl...
Supply chains are formed out of complex interactions amongst several enterprises whose aim is to produce and transport goods so that customer desired products are sold at various retail outlets. Computing the total average cycle time for customer orders entering such a complex network of systems is an important exercise. In this paper, we present analytical models for evaluating the average lea...
Optimal production control of a service-oriented manufacturing system with customer balking behavior
The great challenge for service-oriented manufacturing (SOM) is how to cope with customer behavior while making decision on production planning and scheduling. In this paper, we consider a single-stage manufacturing system for SOM with impatient customers. In order to represent customer balking behavior caused by backlog, we employ a balking function, which is an arbitrary non-decreasing functi...
investigating the reliability and validity of customer satisfaction questionnaire of urban health therapeutic unites mosazadeh h* , sadagianifar a , baniadam t received: 11 aug, 2010 accepted: 25 oct, 2010 abstract background & aims: customer satisfaction is important and is evaluated through questionnaires. as the current questioners are not satisfactory, this study was performed to design a h...
Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in European companies. Benefit and cost categories of integrating service-oriented principles into IT management processes are analyzed. ...
Purpose – The purpose of this paper is to introduce the concept of strategic integration of knowledge management (KM ) and customer relationship management (CRM). The integration is a strategic issue that has strong ramifications in the long-term competitiveness of organizations. It is not limited to CRM; the concept can also be applied to supply chain management (SCM), product development mana...
Evidence exists that one successful strategy to satisfy and retain customers is offering superior service quality. Motivated by the growing interest in e-commerce, we focus our research questions on identifying the key dimensions of e-commerce service quality and its relationships to customer satisfaction and loyalty. In exploring answers to our research questions a hypothesized model is propos...
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