The purpose of this paper is to identify the key success factors customer loyalty for self-service banking technology. Further, these are ranked and classified into three broad categories using analytical hierarchical process (AHP). Customer satisfaction, trust, brand image emerged as top criteria in Self Service Technologies. Some important have been identified study. This will help bankers sh...

This paper deals with the service parts end-of-life inventory problem in a circumstance that demands for service parts are differentiated. Customer differentiation might be due to criticality of the demand or based on various service contracts. In both cases, we model the problem as a finite horizon stochastic dynamic program and characterize the structure of the optimal policy. We show that wh...

Increased productivity has been cited as one of the benefits of scientific collaboration. While some studies have identified a positive relationship between collaboration and publication productivity, others have found a negative or no clear relationship between the two. A number of factors determine the relationship established, ranging from the context under which research is carried out that...

Technological up-gradation as a crucial criterion for societal growth resulted in drastic change in consumer’s taste and preferences. People are shifting from traditional one to modern lifestyle product. During mid of twentieth century the marketing concept has been developed with hard core materialistic exchange concept. But introduction of service sector changed the scenario with value concep...

As digitization makes customer migration easier and more attractive, managing customer recovery becomes increasingly important for organizations. In this context, the challenge is to avoid two error types that can occur with customer relation recovery. First, mistakenly investing in customer relations that are active (“alive”), and, second, mistakenly not investing in migrated customer relation...

price fairness and price satisfaction is one the most important fields in pricing and also in customer satisfaction. in this research, first the dimensions of price fairness, price satisfaction, customer satisfaction, and customer loyalty are extracted from marketing literature, then five hypotheses are developed. in proposed model, price fairness has direct impact on price satisfaction, custom...

The modern information society will continue to emerge, and demand for wireless communication services will grow. Future generation wireless networks are considered necessary for the support of emerging services with their increasing requirements. Future generation wireless networks are characterized by a distributed, dynamic, self-organizing architecture (I. F. Akyildiz et al., 2006). These wi...

A growing ‘chasm’ separates consumers and the adversarial buyer-seller practices of commerce. CRM systems focusing on maximizing transaction values are “ultimately doomed.” In response, Zuboff and Maxmin (2002) have outlined the contours of the new enterprise logic based upon “relationship economics.” Their paradigm recognizes the critical need for satisfying ‘new’ consumers’ needs for psycholo...