customer satisfaction has been one of the strategic issues in recent two decades. this research is to study and design a model of service quality, and evaluate effective dimensions on customer’ quality perceived services and satisfaction. up to now, multiple factors integrally related to the measurement of services quality and customer satisfaction have not been studied in iran. the present res...

UNLABELLED BACKGROUND STUDIES: on the cost of injury are useful in setting research and policy priorities and it is valuable to observe differences in the economic burden of injuries across countries. OBJECTIVE To estimate the treated prevalence rate, economic burden and gender- and age-specific costs of injuries in Korea in 2006. DESIGN Annual direct healthcare costs associated with injuri...

Self-checkout terminals allow integrating customers as active coproducers into a retailer’s business processes. They have enjoyed increasing popularity in the past years since they allow saving costs and increasing customer satisfaction. Yet, they cannot be implemented in many retail settings, as the technology relies on retailer provided terminals and does not yet fully utilize the possibiliti...

Local number portability (LNP) is a key factor in the promotion of local call competition in telecommunications. By allowing a consumer to retain their number when moving between local telephone providers, LNP reduces customers’ switching costs and makes it easier for new providers to compete for customers. But regulators face a number of important choices when implementing LNP – what technolog...

Purpose – The purpose of this paper is to examine quality satisfaction between transactional and relational customers in e-commerce, and it also explores the moderating effect of perceived control and perceived enjoyment on quality satisfaction. Design/methodology/approach – Multivariate analysis of variance and two-way ANOVA were conducted to test the study hypotheses. The samples include 470 ...

supply chain network   receding horizon control demand move suppression term   supply chain networks are interconnection and dynamics of a demand network. example subsystems, referred to as stages, include raw materials, distributors of the raw materials, manufacturers, distributors of the manufactured products, retailers, and customers. the main objectives of the control strategy for the suppl...

Indonesia has a lot of sectors that function to drive economic activity. One the existing is banking industry. A bank primary aim gaining loyalty from its customers. Besides improving service quality, maintaining corporate image and increasing customer satisfaction also affect loyalty. The purpose this study determine influence image, on research method survey research, which uses questionnaire...