We propose a theoretical reference framework for a Knowledge Management (KM) Information Technology (IT) system in organizations. We take a holistic perspective on KM and derive the required features for the framework from KM-related research in psychology, business management and computer science. We propose classifications of organizational knowledge and knowledge entities (sets of people) ei...

Two of the most heralded recent Information Technology (IT) advances are Knowledge Management (KMS) and Collaborative Information Systems (CIS), yet neither has become a mainstream part of how many companies and knowledge workers (KWs) accomplish real work on a daily basis. We propose here two conceptual hierarchies for each of these new technologies that we believe independently may provide a ...

It is widely claimed by a number of business and academic gurus that in order for organizations to have a lasting competitive advantage they will have to be knowledge driven. If knowledge is viewed as a resource that is critical to an organization’s survival and success in the global market, then like any other resource it demands good management. However, the bulk of organizations still have n...

This paper presents a framework for characterizing knowledge management systems (KMS). The framework has a descriptive nature and aims to be useful both to characterize and to drive KMS implementations, facilitating the identification and selection of appropriate tools according organization needs. A review of KMS categories was made to identify their underlying assumptions and purposes, and a ...

Purpose – The paper aims to discuss the critical issue of learning and knowledge convergence in knowledge-intensive organizations, and to provide practical guidelines for effective strategies. Design/methodology/approach – The paper brings together previous research in knowledge management and provides a critique for the lack of integration of previous studies with learning, a key process for e...

With the rapid change of business competitive environment, enterprise resource integration and innovative issues of business operation have gradually become the most important issues for businesses. Furthermore, many enterprises have implemented novel information technology and developing the innovative e-business applications systems such as enterprise resource planning (ERP), customer relatio...

This paper proposes an innovative framework for knowledge management in service-oriented systems. An important novelty of our framework is that it allows for automatic instance level evolution of the knowledge base and that it integrates conceptual level knowledge base evolution with the overall service-oriented system framework. In the paper, we identify several opportunities that have arisen ...