Background and Objectives: Data on patient complains can be used as a feedback to improve the quality of healthcare services. The aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   Methods: A triangulated study was conducted. A comprehensive literature review was done to identifying the relevant major themes. Two-rounds of Delphi ...

BACKGROUND The primary aim of this study was to develop and validate a short psychometric instrument to assess the patient's perception of the quality of anaesthesia. METHODS In Part 1, the Perception of Quality in Anaesthesia (PQA) questionnaire was developed, pilot tested, and validated. Attributes of high-quality anaesthesia were identified using a process that restricted input to patients...