one of the most important issues in the domain of customer relationship management is identifying the factors that affect customer‘s satisfaction. accordingly, we focus on this subject and try to propose a new approach on using association rule technique in this domain. this technique provides us with identifying the relationship between different effective factors and the csi index thorough if...

job satisfaction (js) plays important role as a competitive advantage in organizations especially in helth industry. recruitment and retention of human resources are persistent problems associated with this field. most of the researchs have focused on the job satisfaction factors and few of researches have noticed about its effects on productivity. however, little researchs have focused on the ...

It is the basic premise of this study that Millennial employees are affected by the interplay of various social identities and in turn affect their organizations through their perceptions of these identities. Utilizing a sample of 1000 Millennials from the NLSY dataset 2007, this study investigates the effects of supervisor demographics of race, gender, age, and cohort and any relational differ...

Improving the patient experience is an issue many healthcare organizations face. However, it is the opinion of this author that the focus on patient satisfaction scores alone is short-sighted and that the most successful organizations will adopt best practices from other industries to deliver a more complete patient experience. This article presents an extensive review of best practices in cust...

Job Satisfaction (JS) plays important role as a competitive advantage in organizations especially in helth industry. Recruitment and retention of human resources are persistent problems associated with this field. Most of the researchs have focused on the job satisfaction factors and few of researches have noticed about its effects on productivity. However, little researchs have focused on the ...

The patient satisfaction score is an important index of quality improvement in health care organizations. The satisfaction score may reflect the quality of patient care and patients' safety and loyalty. The purpose of this study was to examine differences in mean patient satisfaction scores before and after diagnosis-specific discharge instructions were implemented in three outpatient units (Am...

The study aimed to develop a conceptual framework for measuring the website quality of public sector organizations through users' feedback on service and satisfaction. methodology involved full review previous studies user satisfaction evaluation models. highlighted need further research explore organizations’ from perspectives. A was proposed using sequel