We give a genus 3 Heegaard diagram H of the real projective space P3, which has no waves and pairs of complementary handles. So Negami’s result that every genus 2 Heegaard diagram of P3 is reducible cannot be extended to Heegaard diagrams of P3 with genus 3.

This paper deals with openings and closings in 400 service encounters tourist offices situated Belgium’s two main language communities, Flanders Wallonia, the north of France south Netherlands. On basis a detailed, bottom-up quantitative analysis structural properties closings, we draw part interactional profiles office encounters. Differences between four regions are shown to be related degree...

This study aims to examine the cross-cultural similarities and differences in the use of rapport management strategies (rapport enhancement, rapport maintenance, rapport neglect, and rapport challenge) in the complaints during service encounters based on Spencer Oatey’s (2008) model. To this end, 90 participants (30 Persian native speakers, 30 Iranian EFL (English as a foreign language) learner...

Psychiatric care for nursing home residents is difficult to obtain, especially in rural areas, and this deficiency may lead to significant morbidity or death. Providing this service by videoconference may be a helpful, cost-effective, and acceptable alternative to face-to-face treatment. We analyzed data for 278 telepsychiatry encounters for 106 nursing home residents to estimate potential cost...

Most of existing literature pertaining to service failures and recovery strategies, while aiming at helping service providers determine their best recovery strategies, focuses on how customers respond to service failures. The real determinants of the strategies for those providers per se are seldom dealt with. This study proposes a framework linking service failure types and recovery strategies...

BACKGROUND To describe injury and illness incidence from the US Youth Olympic Team during the 2014 Youth Olympic Games (YOG). METHODS Electronic health records of Team USA athletes registered for the YOG were reviewed for patient encounters during the 2014 YOG. Medical encounters were defined as all medical services provided by a healthcare provider including evaluation, treatment and prophyl...

Firms in multiple industries collect customer satisfaction data to measure service performance. Increasingly, however, many firms are now able to collect objective service performance data as well. This raises the question of whether measuring customer satisfaction is valuable to firms when objective service performance data are available. The authors answer this question via the use of unique ...

To understand the traditional description of medicine as a practice of healing, it is necessary to examine its relationships with both science and ethics. The “scientific” component of medicine includes an acknowledgment of the influence of social, cultural and environmental factors on the functioning of the organism. The “ethical” component is often presented as merely supplementary but actual...

Online auctions are a new trading model that integrates auction mechanisms and the Internet. However, during the interaction between buyers and sellers, service failures inevitably occur. When service failures occur, selecting an effective service recovery strategy to correct the failure is an important issue. In this study, 867 failure incidents from buyers of online auction service encounters...