نتایج جستجو برای: services quality
تعداد نتایج: 1001482 فیلتر نتایج به سال:
Background and Objective : Satisfaction is costumer response to an organization success. Costumer satisfaction is used as an important and strategic tool in organization in order to achieve competitive advantage. Thus, higher education institutes increasingly pay attention to satisfying students' expectations as primary costumers. Hence, this study was implemented in order to measure studen...
Introduction: Evaluating the quality of educational services is one of the most important jobs of the higher education. The SERVQUAL model for gap analysis evaluates the quality of services based on customer’s viewpoint. A good plan for increasing educational services quality can be achieved by SERVQUAL model. This study aims to evaluate the quality of educational services at Faculty o...
Service-oriented architecture improves the stability and operational capability of software systems for passive defense measures. Automatic identification of services using quality of service measures ensures the successful deployment of service-oriented architecture and is great importance to speed up software development life cycle. Little attention to non-functional requirements, no conside...
results the results showed that the means of patients' expectations were more than their perceptions of the quality of provided services in all dimensions, which indicated that there were gaps in all dimensions. the highest and lowest means of negative gaps were related to empathy (-0.52 ± 0.48) and tangibility (-0.29 ± 0.51). in addition, among the studied patients' demographic characteristics...
Introduction: The first step in improving the quality of health care is to evaluate the quality of services, and the goal of implementing the healthcare reform plan is to increase the quality of services. The purpose of this study was to assess the quality of family physician services in rural of Khorasan Razavi province before and after the health reform plan. Methods: This descriptive-analyti...
background following the implementation of family physician plan in rural areas, the quantity of provided services has been increased, but what leads on the next topic is the improvement in expected quality of service, as well. the present study aims at determining the gap between patients’ expectation and perception from the quality of services provided by family physicians during the spring a...
the image of a brand is the first word or image that is evoked in the mind of costumers immediately after hearing the brand name. the purpose of paying attention to the brand image is to ensure the proper mentality of consumers toward the brand. the components such as suitability, services, brand, variety, quality, and atmosphere form the brand image. the relationship between the brand image an...
Background: The present study aimed to determine the asociation between organizational commitment of the nurses and quality of hospital services at Women's Hospital of Tehran. Methods: This was an analytical, cross-sectional, and practical study in which 75 nurses and 187 patients were randomly selected from Women's Hospital wards. Data collection was done through two standard questionnaires...
Introduction: The sector of health services has a special status compared to other sectors in which even minor mistakes can be irreparable. Therefore, offering services with optimum quality and professional standards is of great importance. The purpose of this study was to identify and prioritize the factors affecting the quality improvement of services in health and treatment centers of Yazd u...
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