To explore the interactional implications of either/or-questions on interaction between people who call out-of-hours services in primary care (OHS-PC) and triage nurses use a decision support tool called ‘Netherlands Triage Standard’ (NTS) during telephone triage. A qualitative study 68 conversations at six Dutch OHS-PC. Patients OHS-PC with symptoms, e.g. chest discomfort, suggestive acute cor...

BACKGROUND A previous study showed that calls received by our continuity clinic residents were similar to those in private practice. However, that study did not address the compliance of the parents to the advice given. OBJECTIVE To determine parents' compliance to after-hours telephone advice given by pediatric residents in a continuity clinic. DESIGN Advice given during initial telephone ...

68 Background: Telephone triage is a vital part of today's oncology practice and is often not standardized and measured to allow for quality improvement. UPMC CancerCenter (UPMC) has 31 outpatient clinics and is in need of a tool to streamline the current telephone triage process. UPMC and Via Oncology collaborated to develop and pilot a prototype of an electronic telephone triage application. ...

The overall aim of this study was to explore current remote symptom support training programs provided to nurses in ambulatory oncology programs across Canada, using a survey-methods environmental scan. Of 36 delivered invitations, 28 programs responded (77.8%) representing 10 provinces. Of 25 programs that offer telephone symptom support, 17 provide symptom support training, seven do not, and ...

BACKGROUND Telephone consultation is the process where calls are received, assessed and managed by giving advice or by referral to a more appropriate service. In recent years there has been a growth in telephone consultation developed, in part, as a response to increased demand for General Practitioner (GP) and Accident and Emergency (A&E) department care. OBJECTIVES To assess the effects of ...

Thousands of lives are lost every year in developing countries for failing to detect epidemics early because of the lack of real-time disease surveillance data. We present results from a large-scale deployment of a telephone triage service as a basis for dengue forecasting in Pakistan. Our system uses statistical analysis of dengue-related phone calls to accurately forecast suspected dengue cas...

OBJECTIVE To systematically investigate the extent to which patients comply with triage advice from telenurses and to identify factors that potentially influence compliance. METHODS Findings from 13 studies identified through interdisciplinary research databases (1990-2010) were meta-analyzed. Separate pooled analyses compared patients' compliance rates for emergency services and office care ...

Widespread adoption of online consultations during the pandemic has meant that they have been tested extensively in live settings. They were implemented to reduce risk transmission covid-19, but what problems do solve now and how can help? Three broad themes occur: access, triage, flexibility working. By priming a telephone encounter with information from an template we achieve shared understa...