the aim of the present study was to investigate the relationship between job burnout and sources of stress and coping strategies in the referees of iran premier league. 103 referees were selected as the sample. sources of stress inventory (voight, 2009), mbi (maslach & jackson, 1996) and wcq (billings & moos, 1981) were used to collect data. results showed a significant relationship between con...

The relationship of employee job satisfaction with customer service quality evaluation and customer loyalty is studied. A study of the UK financial services industry finds that, contrary to previous research, employee job satisfaction does not affect customers’ perceptions of service quality; but there is a relationship between job satisfaction and one measure of customer loyalty repurchase int...

The purpose of the study was to determine if office jobs could be characterized by a small number of combinations of stressors that could be related to job-title information and self-report of psychological strain. Two-hundred-and-sixty-two office workers from three public service organizations provided data on nine job stressors and seven indicators of psychological strain. Using cluster analy...

The purpose of this study is to investigate the antecedents (i.e., role ambiguity and conflict, burnout, socialization, and work autonomy) and consequences (i.e., affective and continuance commitment, absenteeism, and employee turnover intention) of employee job satisfaction. Data obtained from a sample of 671 respondents drawn from 11 international tourist hotels in Taiwan were analyzed with t...

Job stress is a universal element that not only encountered in every individual but also organization regardless of its size. Especially, bankers who are under good deal because the nature their work. Stress could result decrease employees’ performance, productivity, quality labor, and high turnover rate, addition to some health problems like anxiety, depression, headache. The purpose...