Offshoring of IT products and services to provider nations belonging to the Asia Pacific region is a growing phenomenon. However, clients are apprehensive of risks undertaken by outsourcing work to businesses in different economic spaces which represent different time zones, cultures and income status. This study does an empirical investigation through twenty case studies to understand the prof...

Free-floating carsharing is a young and rapidly expanding market that allows customers to end their rentals anywhere within the business area of the provider. Through this flexibility it complements public transportation and reduces the environmental footprint of the transportation sector. We present a novel data analytics methodology that supports companies – from local start-ups to global pla...

1 When Perry Rotella joined Verisk Analytics in 2009 as CIO, he wanted to increase the pace of delivering IT projects, which are critical to Verisk’s success as a data and analytics provider to such industries as insurance, healthcare, financial services, and supply chain. Rotella quickly realized that he had to find a solution that would substantially reduce the time it took to deliver to cust...

Many online service businesses are beginning to charge fees for services that they used to provide for free. It is unclear whether consumers are ready to embrace this practice. This study explores the critical issue of consumer attitudes toward fee-based online services. The results of the study indicate that consumers’ willingness to pay for online services is likely to be influenced by their ...

Service Level Agreements (SLA) are needed to allow business interactions to rely on Internet services. Service Level Objectives (SLO) specify the committed performance level of a service. Thus, SLA compliance auditing aims at verifying these commitments. Since SLOs for various application services and end-to-end performance definitions vary largely, automated auditing of SLA compliances poses t...

Simplifying the discovery of web services on one hand and protecting them from misuse on the other hand has initiated several lines of research in the area of policyaware semantic web services. However, the diversity of approaches, ontologies and languages chosen for defining Semantic Web services and policies has made the research area cluttered. It is now ambiguous how different registries an...

Manufacturers are moving more and more towards the business approach of Product/Service Systems (PSS) in order to achieve greater revenue. PSS have many benefits such as achieving closer customer connection and generating increased profit from manufactured products. However, in order to achieve a PSS which is adapted for this business approach, the products and services used need to consider a ...

Several developments, such as the success of cloudcomputing show that not the ownership of IT resources but their management is the foundation for sustainable competitive advantage [1]. According to [2], smart companies define how they (will) do business (using an operating model) and design processes and infrastructure critical to their current and future operations (using an enterprise archit...

The objective of this study is to verify the importance of the capabilities of cloud computing services in managing and analyzing big data in business organizations because the rapid development in the use of information technology in general and network technology in particular, has led to the trend of many organizations to make their applications available for use via electronic platforms hos...