normal 0 false false false en-us x-none ar-sa microsoftinternetexplorer4 introduction: medical records department (mrd) is an important source for evaluating and planning of care services. the main goal of this research was performance evaluation of medical records department with balanced scorecard (bsc) approach in a hospital of isfahan, iran. methods: this research was a descriptive, cross s...

This study examines how customers can be maintained, which is a particularly important issue for service industry area. Customer service is important not only to private firms but also to public organizations. To improve service quality and maintain customers, organizations must ensure their employees’ job satisfaction. This study measures job satisfaction and examines its effects on service qu...

A compelling argument raised by Bolton and Oliver, states that only customers’ assessment of continuously provided services, which may depend on performance-only evaluation, deserves attention. As libraries are services provided continuously and considered in general to be a public service, it is important to research this issue. Thus this paper discusses four research problems based on quality...

customer satisfaction is the major concern to many leading companies throughout the world.customer satisfaction is the major concern to many leading companies throughout the world. more firms use satisfaction ratings as an indicator of the performance of products and services and as an indicator of the company’s future. as lately shown companies that are able to identify customer needs and alig...

Objective: The variables of customer concentration and bank loan contracts can affect corporate finance activities, and customer concentration may increase corporate returns. Methods: Under this study, the relationship between customer concentration and bank loan contracts have been investigated first and then the moderating effect of financial status variables and accounts payable on relation...

This research has studied and ranked the service quality and its relation with customers' satisfaction in a bank in Iran. In the theoretical principles section, the concepts and denitions related to services, satisfaction, banking and research background have been studied. The statistical community of the study was all the bank customers that have referred to the bankand have had interest-free ...

today, organizations continuously try to find the ways to gain loyal customers because of their advantages. customer to customer interactions has attracted more attention among marketers in which customer-to-customer interactions has been known as one of the most important methods of creating loyal customers. the present paper seeks to propose a service model developed in traveling and tourism ...

This paper aims to examine the indirect linkage between corporate social responsibility (CSR) and firm performance via effects of customer satisfaction bank reputation. The study applies Structural Equation Modelling (SEM) a sample top managers, finance chief accountants, employees in Vietnamese state-owned commercial banks. findings explore statistically significant effect CSR on under mediati...