416. Comparing Bacteria Isolated from Patients with Spinal Cord Injury vs All Patients Charlesnika Evans, PhD MPH; Swetha Ramanathan, MPH; Stacey Spadoni; Rabeeya Sabzwari, MD; Ursula C. Patel, PharmD, BCPS AQ-ID; Kathi Krankoski; Katie J. Suda, PharmD; Preventive Medicine and Center for Healthcare Studies, Northwestern University Feinberg School of Medicine, Chicago, IL; Center of Innovation f...

nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...

Exacerbations of COPD carry a huge burden of morbidity and a significant economic impact. It has been shown that home care may be useful for exacerbations of COPD. This article presents a review of an integrated COPD service in east London. Hospital Episode Statistics, Public Health Mortality Files and clinical data were used to analyze differences in health care usage and COPD patient outcomes...

BACKGROUND Providing services to patients according to their expectations and needs is necessary for the success of an organization in order to remain in the competitive market. Recognizing these needs and expectations is an important step in offering high quality services. This study was designed to determine the service quality gap of the main hospital of Hormozgan province. METHODS This cr...

Use of users' perception in measuring quality of care has been shown to be useful in screening problems and in planning for improvement of quality of health care delivery. Traditionally, quality of care has been measured using professional standards, neglecting users' opinions which may leave psychosocial needs unattended. The objective of this descriptive cross-sectional study was to assess us...

a high quality of work life (qwl) is essential for organizations to continue to attract and retain employees. qwl is a comprehensive program designated to improve employee satisfaction. this research aimed to provide insights into the positive and negative attitudes of tehran university of medical sciences (tums) hospitals’ employees from their quality of life. a cross- sectional, descriptive a...

because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

OBJECTIVE To evaluate patient characteristics and satisfaction in an outpatient service at a university hospital, aiming at obtaining subsidies for standardization of a quality assessment program. METHOD Patient-representative sample was selected. It consisted of users of the Ophthalmology Outpatient Service at the Hospital das Clínicas, Universidade Estadual de Campinas (UNICAMP). A structur...

background: profile of acute poisonings varies from country to country depending on the ease of availability of substances and socio-economic condition of people; however, very little information from the united arab emirates (uae) have been published, so far. this study was designed to find out the most common causes of overdose and poisoning in patients admitted to the emergency department of...

customers extend robust trust to a business when they believe the business puts their interests first. good experience of banking services and recommendations of other customers can increase trust. loyalty and word of mouth (wom) is accepted as key factors successes of marketing. this paper seeks to discover the affecting factors on positive word of mouth and loyalty based on trust enhancement ...