implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...

introduction: timeliness has been considered as a key domain in quality of emergency department (ed) care and delay in care providing is influential determinants of patient’s outcomes. the present study, aimed to evaluate the determinants of prolonged ed length of stay (los). methods: in this cross-sectional study, using adopted version of the latest form for external evaluation and accreditati...

Background: This study aimed to explore service quality in Iranian hospitals by a systematic review and meta-analysis of the existing literature.    Methods: The literature search in the international (PubMed, Scopus, and the ISI) and Iranian (SID, Iranmedex, and Magiran) scientific databases was conducted to identify studies (published in English and Persian) used the service qualit...

Introduction: If the patients are not satisfied with the hospital, this results in switching behavior of patients. In this situation, among different hospitals, the patients choose the hospital with higher level of service quality. So, the main aim of this paper is investigating the effect of hospital's service quality on switching behavior of inpatients in Shahid Sadoughi Hospital of Yazd. Me...

introduction: patients' satisfaction (ps) is one of the important indicators of emergency care quality and outcomes of health care services. some researchers believe that improve the work processes and hospital quality are not possible without caring to comments, requirements, expectations, and satisfaction of patients. the percent study was aimed to assess the emergency department (ed) ps of p...

abstract background: hospital emergency ward plays a pivotal role in hospital and health care system regarding necessity of immediate,qualicative and effective performance due to numerous and complicated processes happens in the emergency ward. qfd is one of the most effective methods used for designing and improving the quality in order to fulfill customers' expectations and improve their...

background: service quality is perceived as an important factor for developing patient's loyalty. the aim of this study was to determine the hospital service quality from the patients' viewpoints and the relative importance of quality dimensions in predicting the patient's loyalty. methods: a cross-sectional study was conducted in 2010.the study sample was composed of 943 patients selected from...