This research has studied and ranked the service quality and its relation with customers' satisfaction in a bank in Iran. In the theoretical principles section, the concepts and denitions related to services, satisfaction, banking and research background have been studied. The statistical community of the study was all the bank customers that have referred to the bankand have had interest-free ...

There is an immediate need to step up the flow of credit to agricultural and other rural activities in India for improving rural productivity and economic welfare. In this context, we propose an ICT-based solution for improving the delivery of credit and other services to the rural areas through unbundling and outsourcing of the rural banking operations. The solution involves setting up of a co...

Combating with immense competition now a day‟s banks are focusing upon customer satisfaction rather than merely rendering their services in the Indian banking industry. Due to the tough competition in banking sector, paradigm changes are seen in this sector. Various innovations are witnessed in this field, because banking sector is adopting innovative ways to improve their services & to win the...

abstract background and aim: visual impairment affects people's quality of life. since the effect of rehabilitation services is measured by improving in quality of life, this study was performed to evaluate the effect of rehabilitation services on quality of life in the blind. materials and methods: 121 blind and low vision people who covered by zahedan welfare organization were studied by...

background: quality management is one of the most effective strategies for improving the health systems performance in developed and developing countries. the main goal of this study was identifying the most important aspects of quality management and preparing an appropriate model for health system. method: this research was a comparative study on quality management models in the health system...

the aim of the present study was to identify dimensions and dimensions and components of improving the educational quality of graduate students (master). the statistical population included all faculty and students of islamic azad university, science and research in the city of bushehr. the sample size in accordance with the morgan table was estimated about 201 faculties and 351 students, and t...