INTRODUCTION The market for logistics services is characterized by changing customer demands regarding quality and higher service levels (Wagner 2008) (e.g. just-in-time delivery). An increasing number of customers requests for new and valuable services (for instance the provision of real-time data by using of Tracking & Tracing Systems (Arndt 2008)). Therefore, the competitiveness of Logistics...

The air cargo terminals (ACTs) recently focus on developing relationship with customers to meet their requirements and enhance loyalty in the competitive environments in Taiwan. The purpose of this study is to explore the effects of service quality, innovation capability and corporate image on customer’s satisfaction and loyalty of ACTs. After reviewing the literatures, the structural equation ...

In this paper, the theory of digital capability reveals impact path on innovation performance from perspective orientation. The empirical data Chinese enterprises are used to analyze results. results show that: capabilities help promote enterprise performance; Digital can by improving orientation; Competition intensity plays a positive regulatory role between orientation and performance, enviro...

Facing competition from global batik producers with prices that tend to be cheaper, MSME Batik Jonegoroan faces serious problems in its sales performance. This study aims analyze the development of comparative product advantages sourced company's market sensing and innovation capabilities. Products advantage based on regional ethnic characteristics are expected reclaim share Batik. A total 194 ...

Recently many researches have studied technological innovation capabilities (TICs) and their impacts on firm’s competitive performance in the field of manufacturing industries. This paper pursued Yam et al. (2004) framework to study the relevance of TICs and firm's competitive performance in a mainly-service-based industry in Iran (ICT). Empirical data were collected through a questionnaire from...