In a highly globalized market in which companies are currently developing, logistics appears as a business strategy applying various organizations to achieve competitive advantage and stay in the market. Market pressure to reduce the costs of goods and increasingly customized products and services, are leading companies to adopt new business strategies, and logistics seems to be a good strategy...

This paper presents the connection between logistics and customer service. The customer service is one the most powerful elements available of the organization in the search competitive advantage, but the least well managed. The message of this article is that performance of customer service depends the skill with the logistics system designed and managed. The output of all logistics activity i...

ŠKAPA RADOSLAV. 2014. Formalized Planning and Its Connection With the Development of Reverse Logistics: the Case of Services. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 62(4): 749–755. The best-in-class companies are able to retrieve 64 per cent of the original value of reverse fl ows, whereas it is only 12.5 per cent in average companies. Thus, reverse logistics is...

Collaborative Commerce (C-Commerce) is the name given to commercial relationships carried out over a collaborative framework to integrate enterprises’ business processes, share customer relationships and manage knowledge across enterprise boundaries. This is a business strategy that leverages the extensive reach of the Internet. C-Commerce places emphasis on supply chain involvement where membe...

This article aims at developing an understanding of the factors that promote the adoption of fourth party logistics (4PL) within German agricultural bulk logistics; hereafter referred to as diffusion factors. In order to elaborate upon the diffusion factors, we based our research on an exploratory study, and applied the Technology-Organization-Environment (TOE) framework. Within the scope of ou...

Purpose: There is a widespread recognition of the importance of correctly modeling service processes as an effective way to provide a comprehensive understanding of the process and to enhance the service quality to clients. Taking this into account, this paper aims to construct the logistics service process model using the integration of the declarative approach and imperative approach. Design/...

Growing environmental concerns have motivated businesses to carefully assess the environmental impact of their products and services at all stages of a life-cycle. Reverse logistics plays an important role in achieving ‘‘green supply chains’’ by providing customers with the opportunity to return the warranted and/or defective products to the manufacturer. An efficient reverse logistics structur...

This paper examines logistics services and strategic dimensions in Taiwanese (Republic of China, ROC) maritime ®rms. This is done by means of a review of previous studies and personal interviews; data collection has also included a questionnaire survey. A factor analysis and a principal components analysis were conducted in order to assess the degree of importance of a large number of service a...

In the context of today’s business world, collaboration is becoming increasingly important to companies in their attempt to achieve competitive advantage, not least in becoming flexible to meet the constantly changing demands placed on organisations to excel in their sector and achieve growth in the most cost effective manner. The implementation of distributed computing technology is thus an es...