BACKGROUND Armenians very rarely seek healthcare services and, consequently experience more serious health conditions. With its ongoing reforms, Armenia is focusing on linking health system financing to the quality and volume of care provided. We examine the relationship between the perceived health status of the population and the satisfaction with healthcare services. METHODS A pooled probi...

The study integrates technological factors (web quality: system quality, information quality, and service quality) and social quality factors (perceived benefit, perceived interactivity and perceived trust) to explore the ECommerce model of health websites. The findings show that technological factors have all significantly positive effect on social psychological factors. This study also confir...

This research aims to examine the correlations of perceived flow, perceived system quality, perceived information quality and perceived user trust on mobile social networking service (SNS) users’ loyalty. Investigation of correlation between perceived user trust with perceived flow and user loyalty were also performed. Two hundred students were the subjects of a Malaysian university to answer s...

background and objectives: services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. however, there is a major gap in the relevant literature in malaysia in this particular field. thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the mala...

The purpose of this study was to investigate the factors influencing satisfaction with cell phone banking in South Africa. The study followed a qualitative approach in which in-depth interviews were conducted with a set of South African cell phone banking users. Thematic analysis was employed to analyse the data. It was confirmed that factors known to influence satisfaction with other electroni...

Enhanced telecommunication technologies have enabled Taiwan government to provide businesses and citizens with integrated information and online services. Such technology-based services, often referred to e-government, have substantially advanced the efficiency and accessibility of public services. While the benefits of e-government are widely recognized, the use of online services remains low....

The value of linkage research is in its ability to recognise the organisational practices that are the most important drivers of customer satisfaction in a specific organisation. Human Resources Management (HRM) plays a central role in the exchange relationships between the organisation’s management and its employees. Though earlier studies investigated several facets of climate as possible med...