Policy capacity focuses on the managerial and organizational abilities to inform policy decisions with sound research and analysis, and facilitate policy implementation with operational efficiency. It stems from a view of the policy process that is rational and positivistic, in which optimal policy choices can be identified, selected, and implemented with objectivity. By itself, however, policy...

The understanding on how a service provider’s (SP) process capabilities, in terms of aligning and adapting resources to deliver value to its service recipient (SR) in business process outsourcing (BPO), affect its commitment is limited. To address this, building on a strategic perspective and related theories such as the resource-based view and knowledge management, we develop a theoretical mod...

The sum of experience and capabilities of individual members of an organization is an important factor that defines the experience and the capabilities of the organization, influencing directly its performance and efficiency (Grusky 1961; Shaw 1981). The degree of organizational learning defines the ability of the organization to transform the experience and the capabilities of individuals into...

We propose and conceptualize a new measure of information technology-enabled manufacturing capability, based on a plant’s ability to use its mix of inputs to maximize its process outputs, and study the impact of these capabilities on manufacturing plant profitability. Our study extends the literature on IT-enablement of process capabilities using Data Envelopment Analysis, a non-parametric appr...

As businesses strive to respond to customer demand at an acceptable cost in the face of market turbulence and volatility, interest in supply chain agility as the ability to address such market uncertainties has grown. As a research in progress paper, we will examine the ways in which supply chain agility is enabled through IT-enabled information processing capabilities and advance prior work in...

This paper proposes a model that suggests how firms could create strategic capabilities through IT outsourcing. We suggest how a firm adds value and reaps strategic benefits from IT outsourcing arrangements. A primary proposition is that, in the process of penetration of the managerial and technical capabilities of external vendors, managerial and social factors act as facilitators or inhibitor...

Software development, unlike manufacturing industry, is highly dependent on the capabilities of individual software engineers and software development teams. SEI presents PSP and TSP to establish personal and team capabilities in the software process, to maintain them and assist organizations in conducting CMMI-Based process improvement. Thus, executors’ capabilities should be taken into accoun...