This paper presents a fuzzy multi-criteria decision-making (FMCDM) model by integrating both subjective and objective weights for ranking and evaluating the service quality in hotels. The objective method selects weights of criteria through mathematical calculation, while the subjective method uses judgments of decision makers. In this paper, we use a combination of weights ob...

dumbells, barbells, and other early resistance apparati in unexpected Halteres varied greatly in appearance and composition during the era modern historians refer to as Ancient Greece. Accordplaces. In some instances, the printed references were surprising because of the early date at which they were published. In other ing to John Blundell’s The Muscles and Their Story, published in 1864, the ...

Because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. A multidimensional measurement model (MS-Qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

Customers have different emotions towards service industries of different natures, leading to inconsistent service quality characteristic items and levels of demands. Different emotions would affect customer perceptions of the customization degree of a hospital (the emotion is relatively sad) and a theme park (the emotion is relatively joyful); while different service quality characteristic-rel...

nowadays service industry plays an essential and significant role in economic growth and development of nations, while the role and importance of insurance industry as a supporting base of other industries is apparent. on the other hand, the world of insurance is rapidly changing and getting competitive and correct understanding of customers' requirements and their satisfaction are essentials f...

this research compared ratings of task performance and contextual performance from three different sources: self, peer, and supervisor. participants were service industry employees in the service industries in yogyakarta, indonesia. a sample of 146 employees and 40 supervisors   from the service industries provided ratings of task performance and contextual performance. the results indicated th...

The Indian telecom sector has been met with competitive pressure after deregulation. Many key developments took place in the early 2000. The telecom service providers are expected to struggle with complex issues of new technologies, and value added services through continuous innovations. Though many service industries are affected by the churn phenomenon, the problem is extremely acute in the ...

We propose a systematic method for creating constellations of unitary space–time signals for multiple-antenna communication links. Unitary space–time signals, which are orthonormal in time across the antennas, have been shown to be well-tailored to a Rayleigh fading channel where neither the transmitter nor the receiver knows the fading coefficients. The signals can achieve low probability of e...

The growth of service industry is closely related to the economic development. Valuable service can strengthen the competitiveness of the enterprises and improve the quality of live. Recently the manufacturing industries start to embrace the service concept by integrating intangible service with the tangible products. On the other hand, to increase service quality and customers’ satisfaction, s...

background exposure to the excessive levels of occupational noise is one of the principal harmful agents affecting the workers’ health. this study aimed to investigate the relationship between the occupational noise exposure and the hearing loss caused by working in small-scale service industries in the city of damavand, close to the metropolitan capital city of tehran, iran. methods this descr...