We analyze a general market for an industry of competing service facilities. Firms differentiate themselves by their price levels and the waiting time their customers experience, as well as different attributes not determined directly through competition. Our model therefore assumes that the expected demand experienced by a given firm may depend on all of the industry’s price levels as well as ...

The purpose of this paper is to investigate empirically the relationship between demand fluctuations and productivity of service industries. Specifically, by using unique establishment-level data on service industries in Japan, this paper estimates production functions for six narrowly defined personal-service industries. In almost all the examined service industries, statistically and economic...

This article outlines recent methods and applications directed at understanding the profit and consumer welfare implications of increasingly prevalent price discrimination strategies in the service sector. These industries are typically characterized by heterogeneity in consumers’ valuation and usage of the service, resale constraints, and a focus on price as the service’s key attribute. The ar...

This study examines the evolution of digital transformation (DT) in service industry through real-world application cases and articles published journals that are related to DT. research collected 2,897,024 papers Scopus from 1991 March 4, 2022. From this population papers, 2,683 were reclassified finally, 1831 chosen for examination. Among these 437 DT-related focused on fields analyzed word c...