this research aimed at   applying servqual model to examine the relationship between mobile banking services and customer satisfaction. while the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. thus, the current paper attempted to fill the gap in the literature by applying servqual model t...

e-tourism has evolved as a mainstay business for tourist service providers. it plays an integral role in the dissemination of information and influencing consumer’s preferences and satisfaction. the purpose of this study is to identify the dimensions of service quality perceptions of consumers in e-tourism in the indian context. it also aims to understand the relative impact of these service qu...

implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...

this study had been performed to analyzing relationship between performance management and service quality because of develop the banks service quality by means of improve specific sides of the performance management. the pma method was used for analyzing the performance management at isfahan melli bank and the systra-sq scale was used for assessing the service quality at there. in order to rel...

The purpose of this paper is using the concepts of value engineering (VE) in evaluating the improvement caused by preventive maintenance (PM) systems in construction project. A real case is used to show how we can implement the proposed method. VE is the systematic application of recognized techniques by multi-disciplined teams that identifies the function of a product or service, establishes a...

F oster poses a fascinating dilemma when he asks the question: Would you admit your mother to the residency service? (1) It is fascinating not least because it causes us to reflect on our attitudes to patient centredness. Put bluntly, if we would not admit a family member to the residency service, then why would we admit any patient to this service? Foster’s perspective is also telling when he ...

today, to increase effectiveness is a strategy for success of organizations and their viability. in health care organization not only service cost- effectiveness is a major problem for productivity and organizational management but also customer-centred is in first priority. because of these reasons, most of health organization trend to patient satisfaction for their viability. if complex proce...

The National Health Service in England considers on the Government's plans to improve quality of health care Commenting on another of its consultation papers, one notary recently gave the British Government " for presentation, minus for deliverability ". 1 Early indications are that the Government's consultation paper on quality in the English National Health Service (NHS) 2 could edge up to a ...

Organizational impact on information systems plays an important role for tourism managers’ attention towards improving tourism service quality. As tourism service quality depends on information systems, which is important to determine what aspects of organizational impact that are critical to the managers of tourism enterprises to devise effective tourism service quality improvement strategies....