One of the major challenges faced by contemporary organizations is the development of internal processes to assist organization-wide learning about a firm’s customer base. While increasingly demanding customers have prompted many firms to implement customer relationship management programs, little is known about whether and how such programs help firms achieve customer knowledge competencies to...

This article reviews the relationship between organizational culture Strategic Human Resource Management (SHRM) and Organizational Citizenship Behavior (OCB). Although, Organizational culture and SHRM are important factors influencing organizational citizenship behaviors but little research has been done about how these two factors influencing the organizational citizenship behavior. The main p...

BACKGROUND Having strategic thinking is necessary in order to anticipate future changes and make strategic decisions. This study was carried out to assess the strategic thinking level in managers and personnel of Ahvaz Jundishapour University of Medical Science (AJUMS) - a public university in Iran. METHODS It was a cross-sectional and analytical study and all managers (50) as well as a sampl...

The article investigates the relationship between ownership structure and the role played by the board of directors in the strategic decision process. A comparative case study of strategic decision processes indicates that ownership concentration, the nature of shareholders’ interests and the distribution of relevant knowledge affect the key functions performed by the board of directors, the in...

This research draws upon the upper echelon theory to examine the relationship between role effectiveness of the Chief Information Officer (CIO) and organizational innovative usage of information systems (IS). A large-scale sample survey was conducted in Chinese organizations. Results from 129 CIOs and senior business executives provide robust evidence about the impacts of CIO strategic role eff...

Preceding research attributed the lack of direct causal impact of Information Technology (IT) on firm’s sustainable competitive advantage. Numerous missing links include antecedents of the ITbusiness strategic alignment (also known as strategic alignment) and the sustainable competitive advantage. Furthermore, reviewers of recent literature have called for more research into the factors that af...