نتایج جستجو برای: customer oriented reliability planning
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A release is a major (new or upgraded) version of an evolving product characterized by a collection of (new, corrected or modified) features. The terms “product release planning” refers to the process of deciding which features will be offered, and if so, in which of the future product releases. This article describes the Why, What and How for improving the pr...
generally, the failure rate and the repair time of system components are constant parameters in reliability assessment of electric distribution systems. a failure of component is resulted from failing in the operation or overloading. in addition, there exist cases where, the repair times of components are small and tolerable from customer point of view. thus, tolerable repair times may be overl...
Service quality is one of the most important subjects in marketing studies. Literature review shows that this variable is related to many important variables in marketing area. However, there is always this question of which components of service quality are better predictors for satisfaction and future intention of customers. The data gathered by three standard questionnaires: 1- service quali...
With the rapid change of business competitive environment, enterprise resource integration and innovative issues of business operation have gradually become the most important issues for businesses. Furthermore, many enterprises have implemented novel information technology and developing the innovative e-business applications systems such as enterprise resource planning (ERP), customer relatio...
Towards an Economic Justification of Service Oriented Architectures - Measuring the Financial Impact
Service oriented architectures (SOA) herald a new generation of application systems. Whereas current systems were to be chosen and operated as self-contained systems of individual vendors, service oriented architectures allow for integrating application functionality from different sources internal or external to a company according to individual needs within a specific context. Vendors of ERP ...
In recent years, both practitioners and applied researchers have become increasingly interested in methods for integrating business process models and enterprise software systems through the deployment of enabling middleware. Integrative BPM research has been mainly focusing on the conversion of workflow notations into enacted application procedures, and less effort has been invested in enhanci...
Abstrcat Background: Brand can impart a unique meaning of the organization to consumers and create many comparative advantages. This relationship is created through trust, connection, loyalty and emotional commitment to the brand and their impact on advocacy and the development of emotional relationships between the customer and the organization. The aim of this study was to investigate the ef...
this study examines the impact of service quality on customer satisfaction and loyalty in indian banking sector by applying servperf scale. a total of 50 customers of state bank of india, mohan nagar township branch of salem district in tamilnadu were interviewed on convenient basis for the above purpose. tools like exploratory factor analysis. inter-correlation, analysis of variance, multiple...
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