Organizations have used Customer Lifetime Value (CLV) as an appropriate pattern to classify their customers. Data mining techniques have enabled organizations to analyze their customers’ behaviors more quantitatively. This research has been carried out to cluster customers based on factors of CLV model including length, recency, frequency, and monetary (LRFM) through data mining. Based on LRFM,...

a r t i c l e i n f o This paper draws from the mindfulness theory in examining the effects of service reliability (including reliable health information and care), pre-emptive conflict handling, and customer orientation on customer satisfaction and loyalty in healthcare service delivery in Malaysia. A survey of 423 consumers of healthcare services in Malaysia provides support for the theory. T...

Although not strictly relevant to a comparison of the two protocols as they have developed, some knowledge of the original design goals of the two development teams involved will assist the reader in understanding the divergent decisions and trade-offs made by designers of each technology. TDMoIP was designed by RAD Data Communications, a company whose major expertise is in access networks, and...

Purpose: The study aims to examine the mediating role of customer accounting information used in relationship between intensity competition, marketing orientation, accounting, and operational performance case Vietnamese enterprises. Theoretical framework: research model is inherited from Guilding McManus (2002), Gupta Lehmann (2003), Pfeifer et al. (2005) about usefulness business performance. ...

Providing good service quality is of great strategic importance in the management any organization. Besides ensuring excellent clinical care, hospitals should also focus on providing to their patients and visitors. The findings from this study could provide useful information as how better manage services harness technologies enhance quality. shows that there still a lot room for improvement he...

Some recent large scale studies on residential networks (ADSL and FTTH) have provided important insights concerning the set of applications used in such networks. For instance, it is now apparent that Web based traffic is dominating again at the expense of P2P traffic in lots of countries due to the surge of HTTP streaming and possibly social networks. In this paper we confront the analysis of ...