Special care units express an increasing interest in adopting methods for quality management, previously developed and implemented in manufacturing firms. The paper examines the analogy between service management in special care units and the management of manufacturing processes. This paper is based on the authors’ implementation of ISO 9001:2000 in a neonatal intensive care unit. It maps the ...

Enterprise resource planning (ERP) solution implementation is a complex process that requires substantial resources and efforts and involves considerable risks reflected in the time, scope, and cost of project implementation, yet the results are very uncertain. As ERP hype has reached large organizations as well as small and medium enterprises, we examined the critical success factors in ERP im...

the advancement of technology and its application in various industries make the organization looking for use of key technologies such as erp. the number of failures occur in erp implementation in various industries including iranian industries. the attention of many researchers has focused on identifinig critical success factors or critical failure factors. hence, these factors should be prior...

Over the past few years, companies in developing countries have implemented enterprise resource planning (ERP) systems. Regardless of the various benefits of the ERP system, its adoption and implementation have not been without problems. Many companies have assigned considerable organizational resources to their ERP projects, but have encountered unexpected challenges. Neglecting a number of im...

Success in the implementation of the accounting information systems (AIS) / enterprise research planning (ERP) systems is critical to organizations. With the high failure rate of AIS/ERP systems implementation, it is important to study the important factors that impact systems implementation, as well as the links to measurable organizations outcomes. Additionally, regardless of the size of a co...

Customer Relationship Management (CRM) is a business strategy to manage the interactions with customers in order to optimize value and satisfycustomers for a long time. In today’s business world, most of the organizations have been saturated with the loads of the information about customers. Information sources flow from everywhere inside and/or outside the organization; however, the majority o...

Business Process Management is intensively used by organizations with varying objectives. Most adopt this approach in order to achieve continuous process improvement, such as better performance and conformance of their processes. Many studies have been done on BPM methodologies that companies follow in practice when adopting BPM, which resulted in the identification of various success factors. ...